Does your company still manually finish repetitive tasks? Your company might face a lot of challenges, but that doesn’t have to be one. Salesforce CTI (computer telephony integration) lets you simplify repetitive tasks and grow your business at exactly the same time. Many individuals see automation as a way to reduce staff and cut prices, but in reality, it supports your business growth which allows for more employees to be hired by you. They get to use their ingenuity, skills, and knowledge to create growth by optimizing your employees’ jobs.
Salesforce for Simplification
Salesforce own studies have found that more than three quarters of a typical company’ time is spent on meetings, emails, and reports. That doesn’t leave much time. Your company can use CTI to finish tasks in less time and increase employee efficiency:
• All customer, prospect, and lead data are stored on a single online platform.
• Calls can be made let employees see who is calling before they answer the call.
• With complex call on any connected device wherever they’re – in the office , at home, or in meetings.
• All workers have and lead information are saved on one platform that was on-line.
• Screen pops immediately from a computer with just the click of a mouse.
• Information is available to employees on any connected device wherever they are – in the office, at home, or in meetings.
Meeting Customer Expectations
Tools like CTI can help you better respond to their need set in a more efficient means, as customer expectations rise. Integration of telephone, email, texts, messaging, and live chat offers you a competitive edge and empowers your business to take a more data-driven way of customer and client interaction. Best of all calls logs, all and other pertinent information related to these jobs can be incorporated into an unified dash. Intelligent business automation can help you focus resources on jobs that add value to your own company: winning new customers, developing stronger relationships, and accelerating increase.